1. Which of the following is not a defined excellence maturity level in RIO Workbench?
O Advanced
O Best-in-class
O Standard
✅ Normal
2. Which of the following risks can be identified through Rio Risk Identification exercise?
O Only customer-related risks
✅ Operational Risks (both customer and ZOHO-related)
O Only ZOHO operational risks
O None of the above
3. A single chart that depicts the RiO Workbench Maturity of multiple focus areas in the RiO Workbench report is a...
O Pie chart
O Bar chart
✅ Spider chart
O Gantt chart
4. RiO has multiple levels of competency courses available in iEvolve covering RiO E0, E1 and E2. Is this statement True or False?
✅ True
O False
5. A Human Error in Production support engagements can...
O Impact the customer experience
O Have a high business and financial impact
O Impact ZOHO reputation
✅ All of the above
6. Which of the following has a higher risk of human error in production?
O Performing adequate change impact analysis and following the change approval process
✅ Direct execution on SQL using command line window in production
O Following the Maker Checker process for all changes in production
O Following Standard Operating Procedures (SOP) for production activities
7. Select the most appropriate statement about the RiO champion role.
O RiO champion is the Unit-level Role played by the Senior HR Lead of the Unit
O RiO champion is only for the governance of Quality across multiple accounts in the unit
O RiO champion is a corporate role responsible for designing Operation Artefacts
✅ RiO champion role is an accounts-level role performed by Sr. Operation SMSs
8. Which of the following is true about the Risk Assessment Questionnaires (RAQs) focus areas covered?
O RAQs primarily cover only application operation-related focus areas
O RAQs primarily cover only infrastructure support-related focus areas
O RAQs do not cover application operation or infrastructure support-related focus areas
✅ RAQs cover both application operations and infrastructure support-related focus areas
9. Select the appropriate statement about Human Error.
O Senior Operations Executives never make Human mistakes
✅ Human Errors caused by incorrect execution can be avoided with required process controls and best practices enablement
O Human Errors cannot be prevented in Operation
O Human Errors always result in Security Incidents as well
10. RiO Workbench can be accessed directly by Customer representatives who are non-ZOHOers to perform the assessment. Is this statement True or False?
✅ False
O True
